DFCS_wide_5pctWe led an organization redesign effort for a large county agency in Santa Clara County (California’s fourth largest county). This agency had 900+ employees at all levels of the child protective services system, assisting families and children interacting with state and federal agencies.

The agency implemented a complete organizational redesign driven by drastic budget cuts, integration of Casey Foundation Family to Family principles, and results of independent management and audit reports.

In addition to external drivers, redesign priorities targeted lower caseloads for fair distribution of work, and changing the organizational culture to focus on continuity of relationship with clients.

Finally, redesign of major processes involved employees at all organizational levels, and created new understanding and agreement to support the agency’s new organizational structure. The agency’s successful redesign met all stated goals and prevented layoffs, while meeting substantial budget reduction targets (including both state and federal matching funds). The redesign demonstrated the agency as a leader in social services nationwide for forward thinking in service delivery, positioned the agency to meet upcoming mandated changes at state and federal levels, and preserved jobs going forward in an era of continued budget cuts.

Note: the agency is unionized, and all changes required negotiation and agreement with four separate union chapters. Relationships with union representatives improved significantly throughout the redesign process.

Consulting Services

Our job is to help paint the picture of what’s necessary to meet your goals, and then to step into that picture to make it come to life. Our chief goal is to build your internal capacity so that you no longer have a need for external help.

Coaching Services

Coaching is a foundation for growth. What makes us good coaches is life experience and education combined with deep curiosity for our own continued growth.

Experiential Workshops

Our workshops are designed to meet a need, invite engagement, and to provide a safe space for deep discussion or skill practice.


Case Study: Defense Contractor

Our client wanted to create a culture shift and to institute new processes to re-align employee behavior and leadership expectations.

Case Study: PACE and LIFO

As part of a leadership development program we conducted LIFO assessments and training for leadership staff.

Case Study: Online Education

We designed and implemented an online review course in preparation for the association’s certification exam.

Case Study: Episcopal Diocese of California

We designed and facilitated a process to bring four churches together.